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Returns & exchanges
Returns at ShopZylia: most unused items can be returned within 30 days of delivery for a refund or exchange.
Policy in brief
You may return most unused items within 30 days of delivery for a refund or exchange. Items should be unworn and in original condition. Damaged, defective, or incorrect shipments remain covered when reported promptly.
What is your return window?
You have 30 days from the delivery date to start a return or exchange. After 30 days, we generally cannot accept returns except for qualifying damaged or defective items reported promptly.
What items can I return?
Most jewelry can be returned if it is unused, unworn, and in its original condition with original packaging when possible. Items that arrive damaged, defective, or different from what was described are always eligible when reported promptly.
What is not eligible for return?
Personalized or customized pieces, items marked final sale on the product page, and items that show clear wear, damage after delivery, or missing parts are not eligible for change-of-mind returns.
How do I start a return?
Contact us within 30 days of delivery with your order number, the item(s) you want to return, and whether you prefer a refund or exchange. We’ll confirm eligibility and share return instructions. Please do not ship anything back until we confirm.
Who pays for return shipping?
For change-of-mind returns, return shipping is typically the customer’s responsibility unless we say otherwise. If we approve a return because an item arrived damaged, defective, or incorrect, we’ll tell you whether return postage is covered.
When will I get my refund?
Once we receive and inspect the returned item, refunds are usually issued to the original payment method within a few business days. Your bank or card issuer may take additional time to post the credit.
Delivery timelines: Shipping & delivery. More answers in our FAQ.